Compaints Procedure
How to make a complaint?
Please write to:
Mr Gareth Smith at the address below, who will respond to your complain within 5 working days to confirm receipt of your claim.
Complaints Handling Procedure:
Our aim is to get it right, first time, every time. If we make a mistake, we will try to put it right promptly. If you are unhappy with the service that has been provided, you should contact us at the address below. We will always confirm to you, within five working days, that we have received your complaint.
Within four weeks you will receive either a final response or an explanation of why the complaint is not yet resolved plus an indication of when a final response will be provided. Within eight weeks you will receive a final response or, if this is not possible, a reason for the delay plus an indication of when a final response will be provided. After eight weeks, if you are not satisfied with the delay you may refer your complaint to the Claims Management Regulator, Monitoring and Compliance Unit, 57-60 High Street, Burton Upon Trent, Staffordshire, DE14 1JS, telephone 0845 4506858.
Sudden Impact contact details are:
Sudden Impact Ltd
Sivers House
White Hart Road
Slough
Berkshire
SL1 2SF
Tel. 01753 692973
Fax. 01753 511357
